Effective date: 23.02.25

Welcome to Rodney Chambers. These Terms & Conditions apply to all Virtual Office services provided by Rodney Chambers. By purchasing or using any of our services, you agree to be bound by these terms.

1. Our Services

Rodney Chambers offers the following Virtual Office services:

• Registered Office Address
• Director’s Service Address
• Business Address
• Mail Handling
• Mail Scanning
• Mail Forwarding
• Call Handling (where applicable)

Services will only commence once payment has been received and all required identity checks have been completed.

2. Identity Verification

To comply with UK Anti-Money Laundering Regulations, all customers must provide:

• One valid photographic ID (Passport or Driving Licence)
• One proof of residential address dated within the last three months

Rodney Chambers reserves the right to request additional documentation where required before activating or continuing any service.

3. Acceptable Use

Our address may only be used for legitimate business purposes.

The address must not be used:

• For any unlawful, fraudulent or misleading activity
• For businesses that may bring Rodney Chambers into disrepute
• In breach of UK laws or regulations

Rodney Chambers reserves the right to refuse or terminate any service immediately where misuse is suspected.

4. Registered Office Address

Our Registered Office Address service may be used for:

• Companies House
• HM Revenue & Customs
• Director’s Service Address

General business correspondence is not included within this package. Any non-statutory mail received may be returned to sender unless a Business Address service is also in place. 

5. Business Address

Our Business Address service allows customers to use the Rodney Chambers address for general business correspondence, including customer, supplier and banking mail.

The customer remains responsible for notifying all organisations of any future change of address.

6. Mail Handling

Mail is securely stored and can be collected during reception opening hours.

Where applicable, customers will be notified when mail has been received.

7. Mail Scanning

Mail scanning is available at £0.25 per page.

Scanned documents are normally emailed within one working day.

8. Mail Forwarding

Mail forwarding is available upon request.

Charges consist of:

• Royal Mail postage
• A 20% administration fee

Rodney Chambers cannot accept responsibility for delays, damage or loss once mail has entered the postal system.

9. Parcels

Unless agreed in advance, Rodney Chambers is not able to accept large, excessive or frequent parcel deliveries.

We reserve the right to refuse deliveries that are oversized, hazardous or unsuitable for our premises.

10. Payment

All Virtual Office services must be paid in advance.

Failure to maintain payment may result in:

• Suspension of services
• Mail being withheld
• Immediate termination of the agreement
• Removal of authority to use the Rodney Chambers address

Any outstanding balances remain payable.

11. Cancellation

Either party may terminate the agreement by providing 30 days’ written notice.

Upon cancellation, customers must immediately cease using the Rodney Chambers address and update:

• Companies House
• HMRC
• Banks
• Customers
• Suppliers
• Any other organisations using the address

Mail received after termination may be returned to sender.

12. Anti-Money Laundering

Rodney Chambers complies with all applicable Anti-Money Laundering legislation.

We reserve the right to:

• Carry out identity verification
• Request updated documentation
• Refuse or terminate services where required by law
• Report suspicious activity to the relevant authorities where legally obligated

13. Data Protection

Rodney Chambers processes personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Your information will only be used to administer your account and comply with legal obligations.

14. Liability

Whilst every reasonable care is taken in handling customer correspondence, Rodney Chambers shall not be liable for:

• Postal delays
• Loss or damage caused by Royal Mail or third-party couriers
• Business interruption arising from delayed or missing mail
• Indirect or consequential losses

15. Changes to These Terms

Rodney Chambers reserves the right to amend these Terms & Conditions at any time.

The most recent version will always be available on our website.

16. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Frequently Asked Questions

Can I register my company at Rodney Chambers?

Yes. Our Registered Office Address service allows you to register your company with Companies House and HM Revenue & Customs. It also includes use as your Director’s Service Address.

Can I use the address on my website and business cards?

Yes, if you have a Business Address service. The Registered Office Address package is intended for statutory correspondence only.

What identification do I need?

Before your service can begin, we require:

• One valid photographic ID
• One proof of address dated within the last three months

How quickly can my service be activated?

Most Virtual Office services are activated within one working day once payment has been received and identity checks have been completed.

How do I receive my mail?

You can:

• Collect your mail from Rodney Chambers during reception opening hours
• Request mail scanning (£0.25 per page)
• Request mail forwarding (postage plus a 20% administration fee)

Can I receive parcels?

 Parcels may be accepted by prior agreement. Rodney Chambers cannot accept responsibility for large, excessive or frequent parcel deliveries.

Is there a minimum contract?

Please contact us to discuss our current terms and available payment options.

How do I cancel my service?

You can cancel your Virtual Office service by giving 30 days’ written notice. Once cancelled, you must update any organisations using the Rodney Chambers address.

Need More Information?

If you have any questions about our Virtual Office services, we’d be happy to help.

Rodney Chambers
40 Rodney Street
Liverpool L1 9AA

📞 0151 706 8020
✉️ info@rodneychambers.co.uk